Crown Casino Login — Registration and Entry Rules

Visiting Our Land-Based Casino: entry, dress code, and guest standards

Our casino follows clear visit rules designed to protect a premium atmosphere, guest comfort, and on-site security. Entry is for adults only, so you’ll need valid photo identification; checks are handled quickly and discreetly, and during busy periods we may apply standard security screening at the entrance. We maintain a smart casual dress standard: tidy clothing and appropriate footwear help keep the venue’s overall feel polished, while certain VIP areas may apply a more refined presentation requirement. Inside, respectful conduct and cooperation with our team are essential to keeping the environment calm, service efficient, and gameplay fair. We also prioritise privacy: photography and filming may be restricted on gaming floors, and in some areas recording staff or other guests without consent is not permitted.

We support responsible leisure, which means we may refuse entry or service where there are signs of heavy intoxication, aggression, or behaviour that could disrupt others. Any activity that interferes with play is not allowed, including coaching at the table, distracting dealers, cheating attempts, using someone else’s card/account, or any effort to bypass venue policies. We do not allow dangerous items on-site and ask guests to respect the space, equipment, and personal boundaries of others; bags and outerwear may be subject to checks as part of our safety measures. For the smoothest experience, we recommend planning your arrival—especially if you’re pairing gaming with dining or a show—so you can complete entry steps comfortably, choose the right area, and settle into the night at your preferred pace.

Online Access to Our Casino: website and mobile app

Your online visit starts with a simple choice: our website and mobile app give you quick access to everything you need to plan a great night. We organise key sections so you can explore our games, get a feel for the atmosphere, check what’s on, and decide which areas suit you best. On the website, it’s easy to browse events, themed nights, and special programmes, while also getting a clear view of on-site services. In the app, the experience becomes more personal, with secure sign-in, a digital card, tailored offers, and timely notifications that keep you in the loop. We focus on speed and simplicity, so essential actions are always only a few taps away. Our online channels help you prepare confidently—choose the right time, plan dining, review entry guidance, and shape your evening flow. For guests who value control, privacy settings, communication preferences, and comfort-led tools help you keep your own pace and mindset. Support via the website and app is built for quick answers, covering account details, offers, events, and service questions. We also prioritise secure access and data protection so using our digital services feels calm and reliable. The result is a complete “digital gateway” into our casino—smooth, stylish, and centred on your experience.

How to Register with Us: in-venue, in the app, or on the website

We’ve made registration flexible so you can choose what suits you best: in our land-based casino, via the mobile app, or through the website. In every case, the goal is the same—create your guest profile, confirm age and identity when required, and unlock access to services, offers, and visit tools. Here’s how each option works.

How to Register with Us: in-venue, in the app, or on the website

We’ve made registration flexible so you can choose what suits you best: in our land-based casino, via the mobile app, or through the website. In every case, the goal is the same—create your guest profile, confirm age and identity when required, and unlock access to services, offers, and visit tools. Here’s how each option works.

Register in the casino (on-site)

This is the quickest option if you’re already here and want to start your night straight away.

• • Visit the registration/Rewards Desk — our team will guide you through the process.
• • Present valid photo ID — we confirm age and details to keep service secure and accurate.
• • Complete a short registration form — basic contact details and acceptance of entry conditions.
• • Receive your member/guest access — a physical card or digital access if you use the app.
• • Set preferences — choose how you’d like to receive updates and offers.

What to bring: valid ID, current phone/email (for verification and account recovery), and a clear idea of your preferred visit style (gaming, dining, shows).

Register via the mobile app

Ideal if you want to set everything up in advance and arrive ready to enjoy your visit.

• • Download our app from the official app store and open it.
• • Tap “Create account” and enter your basic profile details.
• • Verify your contact information via SMS or email code to protect your account.
• • Set secure access with a PIN and/or biometrics for faster, safer sign-in.
• • Complete verification (if required) — certain features (transactions, enhanced benefits, selected services) may require identity checks guided in-app.
• • Activate your digital card and review key sections like “Profile”, “Offers”, “Events”, and “Support”.

App advantage: personalised offers, timely notifications, quick access to events, settings, and support—everything in one place.

Register on the website

Best if you prefer using a computer or a mobile browser to set up your profile at your own pace.

• • Open the registration page and choose to create a new account.
• • Fill in your profile form — name, contact details, and essential information for service access.
• • Confirm email/phone — strengthens security and simplifies account recovery.
• • Accept the terms and entry rules — so your account is fully enabled.
• • Complete verification if needed — the system will guide you if additional steps are required for expanded features.
• • Sign in to your account area — manage details, notification preferences, and plan your visit.

Website advantage: clear, comfortable setup and easy planning before you arrive.

Important: rules that apply across all registration methods

• • Adults only (18+) — mandatory for access.
• • Accurate details — keeps service smooth and account security strong.
• • One account per guest — ensures benefits and transactions remain correct and protected.
• • Security and privacy checks — extra verification may apply if unusual activity is detected, to keep your account safe.

Restrictions and Reasons We May Refuse Casino Entry

We maintain clear entry standards to protect comfort, safety, and a premium atmosphere for every guest. In certain situations, we may refuse entry or restrict access to specific areas when it’s necessary to uphold on-site order, protect guests and staff, and maintain fair play. These decisions are handled calmly and discreetly, guided by our safety standards and responsible service approach.

The most common reasons for refusal or restrictions relate to age, valid identification, behaviour, dress standards, and security requirements. We also recognise guest-led limits such as self-exclusion, legal prohibitions, and enhanced checks during unusual activity, all of which help us deliver a safe and high-quality experience for everyone.

Reasons entry may be refused or restricted:

• • Underage entry — access is for adults only.
• • No valid ID / invalid documents — valid identification may be required for entry and/or registration.
• • Self-exclusion or active responsible-access limits — if self-exclusion or an active restriction applies, entry is refused for the full period.
• • Dress code not met — when attire does not meet smart casual standards or specific area requirements.
• • Intoxication or signs of prohibited substance use — we apply responsible service standards to protect guest wellbeing.
• • Aggressive or disruptive behaviour — threats, abuse, harassment, or public disorder.
• • Interference with gameplay — coaching at tables, distracting dealers, attempting to influence outcomes, or refusing to follow game rules appropriately.
• • Suspected fraud or misuse — using someone else’s ID/account, bypassing rules, manipulating offers or benefits.
• • Privacy breaches — filming where restricted, recording other guests/staff without consent, or refusing to follow photo/video rules.
• • Refusal to comply with safety requirements — bag checks, standard screening, or team instructions.
• • Prohibited items — anything that could compromise safety or the calm environment.
• • Security-led checks — temporary restrictions may apply during enhanced verification or unusual activity reviews.